The Technology Scorecard assesses a firm’s technology systems and services against IT best practices and Baker Robbins’ proprietary benchmark database of over 40 law firms to determine levels of effectiveness, value, and risk, and establishes recommendations for improvements.

Overview

Benefits

• Identifies opportunities to reduce spending and risk
  
• Provides an independent, third-party baseline for strategic planning
  
• Positions firm and IT leadership to make informed decisions about IT investments, priorities, and resources.

• Reviews the “Six Dimensions of IT” described below.
  
  
  Six Dimensions of IT

• Compares costs and staffing to relevant firms from our Scorecard database (see overview of Spending and Staffing Framework below).
  
• Rates IT processes on a maturity scale against ITIL Best Practice Guidelines, as well as median and best law firm capabilities.

• Transparency and Authority:  Provides more transparency and depth than industry surveys and more authority than anecdotal observations. 
  
• Objectivity:  Employs a consistent a standardized approach including proprietary database developed with a consortium of law firms.
  
• Comparison Base:  Uses multiple indexes of firms based on size, geography, and profitability.
  
• Scope:  Complements law firm benchmarks with outsourcing benchmarks, where relevant.

Results

• Profile of current state of technology in terms of cost effectiveness, risk, fit to needs, efficiency, and best practices.
  
  
  • Executive report indicating existing IT service levels and spending 
    
  • Benchmark information in comparison to the best and median practices of other firms, plus third-party managed service providers 
    
  • Existing IT processes benchmarked to ITIL standards and other law firms 
    
  • Interpretation of the results, noting key findings
    
    
• Identification of strengths and weaknesses in relation to how well technology is leveraged for lawyers and business departments.
  
• Specific, actionable recommendations for improvements.
  
• Identification of initial priorities and roadmap based on agreed objectives.

IT Service Areas	Capital	Operating	Depreciation	Third Party	Leases	Staff Costs
Network Systems and Operations
IT Facilities
Wide Area Network and Remote Access
Telecommunications
PCs and Distributed Hardware
User Support
User IT Training
Core Enterprise Systems
IT Project Management
IT Management and Administration
IT Other
Business Department and Practice Systems