An effective metrics and reporting plan is the difference between being reactive to a corporation’s needs and proactively providing top quality legal service and advice. Yet, law departments that have invested in matter management, electronic billing, compliance, training and other systems quite often settle for the most basic reports inherent to their systems. You can do better than your peers.

Baker Robbins and Hildebrandt International Law Department Consulting Services work with you to define the most important metrics, devise a means for delivering the information and teach you how to act upon the intelligence. For departments interested in advancing its legal and business intelligence, we:

• Assist management to define a metrics and reporting strategy
• Define the metrics suite utilizing common frameworks such as Balanced Scorecard
• Apply our knowledge of common law department benchmarks as part of goal setting
• Evaluate, select and implement the business intelligence tool set, including review of intelligence application service providers
• Evaluate data quality and guide data clean up or restructuring efforts
• Help to design reports and ensure underlying computations are correct
• Develop training programs that train management on data interpretation and acting upon metric intelligence